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Faq

If It Runs On Petrol Or Diesel…We’ll Fix It!

Frequently Asked Questions

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This page provides answers to some of the most frequently asked questions about vehicle repair and service. We've thrown in some of our favorite tips and recommendations, too. Please call us or consult our Contact Us page for answers to your specific questions. We are happy to assist you!
  • What Do I Do If My Car Is Damaged In An Accident?

    Firstly, we know it is quite a shock to be involved in an accident – so stay calm and ensure you have all information you may need to make a claim such as the other party’s name, registration number, phone number and insurance company details.Then you can start thinking about how to make a claim or choosing a panel beater. Our Insurance Repair process is quite straight forward:

    • STEP 1 Lodge your claim through your insurance company to get the process started.
    • STEP 2 Request Auto Premier Repairs’ perform the repairs or Contact Auto Premier Repair's Panel Beaters & Spray Painters directly with your claim number.
    • STEP 3 Make an appointment to get the work done and sit back and relax!
    • STEP 4 We will keep you updated live via SMS at every stage of the repair process.
    • STEP 5 Repairs are complete! Auto Premier Repairs Rapid Repair technology will have you back on the road faster.

  • Can Auto Premier Repairs Panel beaters and Spray Painters perform repair work for any insurance company?

    Auto Premier Repairs Panel Beaters and Spray Painters work with most major insurance companies. Our quality smash repairs to accident damaged vehicles is acknowledged by our partner relationships with most insurance companies.We are pre-authorised for most claims and can deal directly with your insurance company to progress your repair. We care about you and your car and we want you back on the road faster.

  • Can I Tell My Insurance Company Where I Want My Vehicle Repaired?

    Most insurers will offer a choice of approved repairer. If your insurer tells you that you must use a certain smash repair business, you can always ask for clarification and suggest your own choice. Always ask the question. Auto Premier Repairs is an insurance approved repairer with most insurance companies, so it’s highly likely that we provide our car repair services to your insurer. Contact Auto Premier Repairs Panel Beaters & Spray Painters and provide your claim number. We can sort it out with your insurer from there. Easy!

  • Can I Claim Against The Other Party’s Insurer?

    Proceeding through your own insurer is usually more convenient and time effective for you as your insurer is working directly with you and your repairer. In dealing with a third party, you may not have the same flexibility in choice of repairer and in having the repairs carried out in a timely fashion.Contact your insurer to be sure. Once you have a claim number, we can provide an estimate.

  • Do I contact Auto Premier Repairs Or My Insurance Company First?

    Contact your insurer and let them know your circumstances, and ask to use Auto Premier Panel Beaters and Spray Painters as your repairer. Then contact us on +263785308659 with your claim number.

  • Are Car Repairs Covered By Insurance?

    This will depend on what your car insurance policy covers. Basic car insurance usually covers the cost of repairs caused by a car accident but not general mechanical repairs.